Managed IT Services: Everything You Need to Know

Managed IT Services in the office

The term ‘Managed IT services‘ permits the contraction of IT operations to a third-party IT professional(s) or company. These professionals, also called Managed Service Providers (MSP) take total or partial responsibility for all that pertains to the business or organization IT operations. The agreement is based on a Service Level Agreement (SLA).

Since an hourly billing system might not be convenient for both parties, the clients pay for the IT service management regularly. Usually per month payment. While the pricing system is in three forms, namely:

  • Per user
  • Per device
  • An all inclusive flat rate system

What Are The Benefits Derived From Managed IT Services?

  • Gives the Client time to focus on other business duties:
    Contracting your IT operations to MSP gives you the time to focus your attention on departments that needs your attention.
  • High level of efficiency and productivity:
    There is no distraction as there might be in a company, therefore making the MSP focus their attention on the work. There is also the availability of all tools needed and robust technology to accomplish any task. All this increases the level of efficiency of the MSP.
  • Cyber attacks risk reduction:
    Though cybersecurity services are not part of the basic services offered by MSP, however, there is a bridge of gap now. As many MSP have included cybersecurity in their tasks. This new role is taken up by most MSP, which helps in reducing the rate of cyberattacks as most embark on services like cloud infrastructure security and monitoring services.
  • Reduction in labor and control cost:
    IT managed services contraction reduces labor and control costs drastically as you only make payments for services rendered. Unlike a fixed cost per month to in-house IT staff. The labor cost also reduces as there is no need for training for the IT professionals contracted to be in charge of the IT service management. Unlike regular training usually conducted for in-house staff to boost their efficiency and know-how.
  • Faster services with professional touch.

What Are The Types of IT Managed Services?

There are many companies that major in IT service management. Some of them are IBM, Accenture, Wipro, Infosys, and many others which can be found here.

Some of the major IT managed service offered are:

  • Security Management:
    Part of the role of MSP is to make sure there is an up-to-date antivirus and efficient firewall to prevent threats or malware. Also, MSP checks for application compatibility, provide software patching and maintenance. Therefore, it an MSP role to protect and secure all the devices and tools of an organization.
  • Data Analytics:
    MSP IT managed services includes providing suggestions, areas, and ways of improvement. This should be back up by corresponding data to prove it after multiple observations and investigations. New trends and technology that can move the organization to break more grounds could be analyzed also. Then MSP can help the organization take proactive steps.
  • SaaS and Communication support:
    MSP offers communication supports that enable workers in an organization to exchange information. This could be through voice and video conversations or any other medium from any location. MSP handles any hitch encountered during information exchange. MSP also supports by offering Software as a service option. A company can subscribe to this service for a stipulated period. The software program is either created by a third party or by the MSP. The MSP is in charge of maintenance and patching whenever necessary.? Therefore, this helps and aids workflow and interaction from anywhere in the world.Support on general issues is also given from time to time as the workers encounter challenges. It’s usually a 24/7 support. It could be on issues such as networking, programs, security protocol, and many others.
  • Networking and System Monitoring:
    One of the basic IT managed services is to check and constantly monitor the quality, downtimes, and performances of the network. Issues noticed are then worked on and perhaps related to the company. The MSP would also look for how to reduce cost, strengthen, and optimize the organization’s infrastructures.

Other services rendered by an MSP are but not limited to system design and upgrades, backup and disaster recovery, and audit and compliance.

To improve your productivity and efficiency, reduce cyber threats, improve networking system, and get an increased ROI, you might consider an IT service management. For questions and observations about MSP, get across to us through the comment box.

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